Final answer:
The added cost of providing better service is often cited as a reason why customer service (CS) is neglected.
Step-by-step explanation:
The added cost of providing better service as a reason CS is neglected.The added cost of providing better service is often cited as a reason why customer service (CS) is neglected. Companies may prioritize cost-cutting measures over investing in improving their customer service, especially if they believe that customers are primarily focused on price rather than service quality. For example, when consumers consistently seek the lowest prices and prioritize discounts over other factors, companies may respond by prioritizing cost reduction over enhancing customer service.