Final answer:
Customer service representatives (CSR's) should stay current on new technologies as it improves efficiency, meets customer expectations, and enables adaptability.
Step-by-step explanation:
Customer service representatives (CSR's) may find it unnecessary to stay current on new technologies and communication devices if they believe they are effective in responding to customer complaints. However, it is important for CSR's to stay up-to-date with new technologies for several reasons:
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