Final answer:
Setting up a dedicated customer service team exclusively for a client, as Anenta Software Inc. did for Systemic Solutions Inc., is an example of dedicated customer service. It represents a personalized approach to support and is beneficial in strengthening B2B relationships.
Step-by-step explanation:
Systemic Solutions Inc. contracts Anenta Software Inc. to develop advanced anti-malware software. In order to serve its new customer better, Anenta Software Inc. sets up a dedicated customer service team exclusively for Systemic Software. This is an example of dedicated customer service.
Dedicated customer service refers to a specialized service approach where service providers allocate specific resources and personnel to cater to the unique needs of an individual client. This is common in B2B (Business-to-Business) relationships where tailored solutions and personalized attention can greatly enhance the business experience and satisfaction for the client.
Such a dedicated approach to customer service tends to lead to a deeper understanding of the client's business, enabling the provider to offer more effective support and potentially improving the overall relationship between the companies involved.