Question

False. Since they are only be suggested to the CSR to discuss to the customer, they do not have to be run during an interaction.

Answer 1

Scripts suggested to CSR in customer service interactions do not have to be run during the interaction, they serve as a guide.

Step-by-step explanation:

In the context of customer service, the question refers to suggesting solutions to a Customer Service Representative (CSR) to discuss with a customer. These suggestions, known as scripts, do not have to be run during the interaction. Instead, they serve as a guide for the CSR, giving them potential solutions or responses to offer the customer. The CSR can select the most appropriate script based on the situation and their judgment.