Final answer:
A business can improve customer relations by ensuring their website or online platform enables customers to find the product they need and want.
Step-by-step explanation:
A business can improve customer relations by ensuring their website or online platform enables customers to find the product they need and want. By having an easy-to-navigate website with clear product categories, search filters, and product descriptions, customers will be able to quickly locate and purchase the items they desire. For example, an e-commerce website like Amazon provides various search options and product recommendations to assist customers in finding exactly what they are looking for.