Final answer:
Excellent customer service requires strong communication skills and the ability to be professional and resourceful, such as effectively solving problems and clearly presenting information.
Step-by-step explanation:
Excellent customer service requires strong communication skills and the ability to be professional and resourceful. Being professional involves presenting information clearly, accurately and with technical content that's easy to understand, whether it's spoken or written. To be resourceful, one should look for creative and effective solutions when faced with challenges, just as the example provided illustrates with the lunch-hour manager addressing the confusion during a busy lunch hour by implementing floor markings to guide customers.
An example of great customer service in action is shown by how the lunch-hour manager at Gavi's Fast Food Restaurant listened to customer complaints and quickly sought out solutions, an action that led to smoother operations and reduced stress for customer service clerks, ultimately resulting in an increased number of customers being served efficiently.