Question

How should you answer the telephone?

a. Answer with your own stylized greeting reflecting your personality
b. Answer the telephone by the third ring
c. Write down whatever information they give you, without asking any questions
d. As soon as the phone rings, answer and say, "Please Hold"

Answer 1

Answer the telephone by the third ring with a polite and professional greeting, take down important information, and be respectful and helpful throughout the call.

Step-by-step explanation:

When answering the telephone in a professional setting, it is important to follow certain etiquette guidelines to create a positive impression. Firstly, you should answer the telephone by the third ring to show that you are attentive and available. When you pick up the call, use a polite and professional greeting such as "Hello, [Your Name] speaking, how may I help you?". This approach reflects both respect and readiness to assist the caller. Additionally, during the conversation, write down important information and ask clarifying questions if needed to ensure you have captured the details correctly. It is also crucial to be respectful, personable, and to demonstrate a willingness to help or direct the caller to the appropriate person or department.