Question

Making a personal connection is very important to the customer. In every interaction with the customer, use courteous words and phrases.

Answer 1

When communicating with customers, it is important to establish a personal connection and use courteous language.

Step-by-step explanation:

When communicating with customers, it is important to establish a personal connection and use courteous language. This can be done by being professional, resourceful, and respectful in your interactions. Avoid using text language and be clear, concise, and to the point in your communication.