Question

What does the "P" in the "PREFER" technique stand for?

A) Presenting the customer's problem.
B) Positive interactions.
C) Problem solving.
D) Preparing yourself mentally.

Answer 1

The "P" in the "PREFER" technique stands for Problem solving, which involves identifying issues before finding solutions.

Step-by-step explanation:

The "P" in the "PREFER" technique stands for Problem solving. When faced with any type of issue, whether it's a technical problem or a conceptual challenge, the first step in the PREFER method is to clearly identify the problem. This aligns with the foundational concept that before trying to find a resolution, the nature and parameters of the problem must be fully understood. The PREFER model is a structured approach that emphasizes the importance of identifying and addressing problems with evidence-based solutions, and it encourages a proactive and strategic approach to finding viable solutions.