Question

Which of the following associations established quantitative customer service standards for the following areas: 1) office and telephone availability, 2) installations, 3) outages, 4) service calls, and 5) communications, bills, and refunds?

A) The Internet & Television Association.
B) The National Cable and Telecommunications Institute.
C) The Federal Communications Commission.
D) The Cable and Telecommunications Association for Marketing.

Answer 1

The Federal Communications Commission (FCC) is the association that established quantitative customer service standards for office and telephone availability, installations, outages, service calls, and communications, bills, and refunds.

Step-by-step explanation:

The association that established quantitative customer service standards for office and telephone availability, installations, outages, service calls, and communications, bills, and refunds is The Federal Communications Commission (FCC).