Final answer:
To access an Azure Information Protection encrypted document when facing authentication issues, request permission from the sender, sign in with an authorized account if you have one, have the sender adjust their AIP policy for external users, or seek help from your IT department.
Step-by-step explanation:
When you receive a document that is protected by Azure Information Protection (AIP) and you cannot open it because your user account cannot be authenticated, you are most likely facing a permissions issue. To access the document, you need the right to do so as granted by the sender's organization. Here are some steps you can follow:
- Request the sender to check if the document's permissions are correctly set to allow you access, or to send you a new copy with the appropriate permissions.
- If you have an account that is recognized by the sender's Azure Active Directory, ensure you are signed in with that account when attempting to open the document.
- If you are from a different organization and do not have an account in the sender's directory, the sender may need to configure their Azure Information Protection policy to grant access to external users.
- Contact your own IT department; they might be able to assist with cross-organization access settings or contacting the sender's IT department on your behalf.
These steps will help you gain the necessary authentication to open the encrypted document. Remember, for security reasons, it is crucial that documents with sensitive information remain encrypted during transit and can only be accessed by authorized users.