Final answer:
a) Quality assurance includes all of the activities related to satisfying the relevant quality standards for a project. Hence, a) is correct.
Step-by-step explanation:
Quality assurance includes all of the activities related to satisfying the relevant quality standards for a project. It focuses on the processes used to create the product or deliver the service, ensuring that these processes are efficient, effective, and consistent.
Quality control, on the other hand, involves inspecting the final product or service to detect defects or issues and ensure that it meets the specified requirements. Customer satisfaction refers to the level of fulfillment that customers experience when they interact with a product or service.
Lastly, ISO certification is a globally recognized standard that provides guidelines on various aspects of quality management, including quality assurance and control.