Final answer:
The correct answer to whether a customer-oriented website should include a customer feedback form, contact information, an online forum, live chat, and a FAQ page is A. True. These components are crucial for enhancing customer satisfaction and building trust with the brand.
Step-by-step explanation:
A customer-oriented website should indeed consider including several features that prioritize the customer's experience and provide various methods of communication and support. Some of these essential features include:
- A customer feedback form that allows customers to provide their opinions and share their experiences.
- The company's contact information, such as name, phone number, and email address, which should be readily available to customers.
- An online customer forum where consumers can discuss the company’s products or services.
- A live chat feature for real-time assistance.
- A detailed frequently asked questions (FAQ) page to help customers find answers to common queries quickly.
Considering all these elements helps create an accessible, interactive, and user-friendly environment that enhances customer satisfaction and builds trust with the brand. Therefore, the correct answer is A. True.