Final answer:
Pacing the amount of information during a customer service call is important to allow the customer to understand and retain the information, and maintain a positive experience.
Step-by-step explanation:
Pacing the amount of information passed onto a customer during a customer service call is important for several reasons. Firstly, it allows the customer to digest the information and ask any questions they may have. Providing too much information at once can overwhelm the customer and lead to confusion or frustration. Secondly, pacing helps to ensure that the customer understands and retains the information being provided. By giving them time to process each point, they are more likely to remember and act upon it. Lastly, pacing helps to maintain a positive customer experience. It shows that the customer service representative is attentive and considerate, making the customer feel valued and respected.