Question

In the context of decisional roles, which of the following statements is true of managers in the disturbance handler role?

1) They are responsible for handling unexpected disruptions or crises in the organization.
2) They are responsible for making decisions related to the allocation of resources.
3) They are responsible for managing conflicts and resolving disputes within the organization.
4) They are responsible for implementing and enforcing organizational policies and procedures.

Answer 1

Managers in the disturbance handler role tackle unforeseen disturbances by making swift decisions to minimize crisis impact, similar to emergency workers. They manage conflict and aim to ensure continuity in organizational operations.

Step-by-step explanation:

In the context of decisional roles, managers in the disturbance handler role are primarily responsible for handling unexpected disruptions or crises within the organization. This role involves conflict resolution, swiftly addressing emergency situations, and taking corrective action to restore equilibrium when disturbances such as work overload, difficult work relationships, or ambiguity in managerial roles arise. Such managers are skilled in making fast, efficient decisions, often in high-pressure situations, analogous to emergency workers who treat patients with various illnesses and injuries while maintaining skills in decision making, teamwork, communication, and stress management.

It is crucial for managers in this role to know they are responsible for particular processes and/or outcomes, as their actions directly impact the normal functioning and success of the organization. Empathy and understanding the scope and demands of this role can help team members better support managers facing such challenges.