Final answer:
Public opinion can affect the labor relations process and negotiated work rules.
Step-by-step explanation:
Public opinion can indeed affect one or more phases of the labor relations process and the content of negotiated work rules. For example, in a situation where there is strong public support for higher wages and better working conditions, labor unions may have more leverage during negotiations with employers. Additionally, if there is public outcry against certain work rules, employers may be more inclined to revise them in order to maintain good public relations.