Question

Which of the following statements best describes noise?

1) It refers to the dialogues used in customer interactions to enhance relationships, show civility, and build rapport.
2) It is the idea or concept that you or your customer wishes to convey.
3) It is a term that describes the method through which people communicate messages.
4) It refers to the physiological or psychological factors that interfere with the accurate reception of information.

Answer 1

Noise refers to the physiological or psychological factors that interfere with the accurate reception of information. It can be any unwanted sound or distraction that hinders communication.

Step-by-step explanation:

Noise refers to the physiological or psychological factors that interfere with the accurate reception of information. It can be any unwanted sound or distraction that hinders communication. For example, in a crowded area with honking cars, it would be difficult to hear others unless they shout. Noise can also occur in various contexts, such as in customer interactions or everyday conversations.