Question

All of the following describe the purpose of effective listening skills except?

1) To identify the warranted subsequent steps in the current project
2) To decrease ambiguity which could lead to costly mistakes
3) To remove personal biases toward the messenger
4) To confirm the communicator's message and obtain understanding

Answer 1

Effective listening skills serve multiple purposes in the business setting, including identifying next steps, reducing ambiguity, and confirming understanding.

Step-by-step explanation:

Effective listening skills serve several purposes in the business setting. One purpose is to identify the warranted subsequent steps in the current project, ensuring that the necessary actions are taken. Another purpose is to decrease ambiguity, which could lead to costly mistakes if not addressed. Additionally, effective listening skills help to confirm the communicator's message and obtain understanding, allowing for better decision-making and collaboration.