Final answer:
Root cause analysis is performed to determine why incidents are occurring and prevent similar incidents from happening in the future.
Step-by-step explanation:
The process performed to determine why incidents are occurring so steps can be taken to prevent similar incidents from occurring in the future is root cause analysis. Root cause analysis involves gathering information from customers and other stakeholders, finding expert information, and examining the sequence of events to identify the underlying cause of the incidents. By understanding the root cause, organizations can implement preventive measures to avoid similar incidents in the future.