Question

Jennifer works for a department store where Louise was overcharged for a sweater. Jennifer suggests that Louise return the sweater and, in turn, the store would reimburse her money. What TKI category is Jennifer operating under?

a. competition
b. accommodation
c. compromise
d. negotiation​

Answer 1

Jennifer is using the accommodation strategy from the TKI by suggesting a return and reimbursement for Louise, prioritizing Louise's needs.

Step-by-step explanation:

When Jennifer suggests that Louise return the sweater to the department store for a reimbursement, Jennifer is utilizing the accommodation strategy in the Thomas-Kilmann Conflict Mode Instrument (TKI). This approach involves cooperating to a high degree, which can be unassertive and cooperative—allowing the needs of Louise to be met.

In accommodation, one side takes action to appease the other side, often at one's own expense, which is why it is sometimes recommended when the issue matters more to the other party.