Question

_______ is a performance evaluation method that focuses on both financial and nonfinancial indicators of performance such as customer satisfaction.

Answer 1

The 360-degree performance appraisal is a method that evaluates an employee's performance using both financial and nonfinancial indicators, including feedback from multiple sources.

Step-by-step explanation:

The performance evaluation method that focuses on both financial and nonfinancial indicators, including customer satisfaction, is known as a 360-degree performance appraisal. This comprehensive evaluation technique involves feedback from various sources such as supervisors, peers, subordinates, customers, and even self-assessment to provide a well-rounded view of an employee's performance.

The goal is to assess multiple aspects of work life, ranging from quantifiable outcomes to interpersonal skills, which are crucial to the employee's holistic development within the organization.