Final answer:
The statement is true. Dissatisfied patients often leave without expressing their concerns.
Step-by-step explanation:
The statement that 95 percent of patients who are unhappy or dissatisfied never say so and just leave the practice is true.
It is a known phenomenon that dissatisfied patients tend to switch healthcare providers without expressing their dissatisfaction. This can be due to various reasons, such as feeling uncomfortable discussing their concerns, not believing that their concerns will be addressed, or simply wanting to avoid confrontation.
By understanding this trend, healthcare providers can take proactive measures to address patient concerns, improve satisfaction, and retain patients in their practice.