Question

After returning home from a trade show, Mr. Jones, the president of a manufacturing company, spoke to his employees in a production meeting about a new approach that should increase their production bonus by improving their performance. To do so, Mr. Jones discussed a goal of "zero defects." This is an example of ____?

1) constancy of purpose
2) the total quality movement
3) redesign
4) quality assurance
5) scientific management

Answer 1

Quality assurance refers to the process of maintaining consistent quality in products or services by preventing or eliminating defects. By aiming for zero defects, the company is focusing on ensuring high-quality products and improving performance.

Step-by-step explanation:

The goal of 'zero defects' that Mr. Jones discussed in the production meeting is an example of quality assurance. Quality assurance refers to the process of maintaining consistent quality in products or services by preventing or eliminating defects. By aiming for zero defects, the company is focusing on ensuring high-quality products and improving performance.