Final answer:
The statement is true: User support staff training is designed to help agents meet their job performance objectives by providing them with essential company information and job-specific knowledge, a notion supported by studies on organizational training efficiency.
Step-by-step explanation:
One purpose of user support staff training is indeed to help agents meet the performance objectives of their position. Training encompasses various components that are essential to employee development and success, such as orientation about the company's history and culture. Additionally, job-specific training equips employees with the knowledge and skills necessary to perform their duties effectively. The effectiveness of training is corroborated by the assessment of various criteria, including employee response, knowledge retention, behavior change, and impact on productivity and profits.