Question

Customers complained that it has taken longer than they were told to get their prescriptions filled at ABC Pharmacy. The manager of the pharmacy wants to conduct a hypothesis test to determine if the average wait time for filling a prescription is within 14 minutes as promised. Required: a. What are the null and alternative hypotheses? b. Is the manager conducting a one- or two-tailed test? Explain your answer.

Answer 1

The null hypothesis is that the average wait time for filling a prescription is 14 minutes, while the alternative hypothesis is that the average wait time for filling a prescription is greater than 14 minutes. The manager is conducting a one-tailed test because they are only interested in determining if the average wait time is longer than 14 minutes, not if it is both longer and shorter.

Step-by-step explanation:

a. The null hypothesis is that the average wait time for filling a prescription is 14 minutes, while the alternative hypothesis is that the average wait time for filling a prescription is greater than 14 minutes.

b. The manager is conducting a one-tailed test because they are only interested in determining if the average wait time is longer than 14 minutes, not if it is both longer and shorter.