Final answer:
A business with high customer service ratings tends to be more profitable because satisfied customers are likely to make repeat purchases and recommend the business to others.
Step-by-step explanation:
It is generally true that a business which is highly rated by its customers for service quality will tend to be more profitable than a business that is rated poorly. High service quality often leads to customer satisfaction, which in turn can lead to repeat purchases and recommendations to others. This cycle of positive feedback can result in higher sales and thus, greater profits. A good reputation causes customers to have less concern over product quality and allows the business to potentially charge more for their products or services, further increasing profitability.