Question

You should care about customer service, as an employee, because poor customer service translates to lost revenue.

a)True
b)False

Answer 1

As an employee, you should care about customer service because poor customer service translates to lost revenue.

Step-by-step explanation:

As an employee, you should care about customer service because poor customer service translates to lost revenue. When customers have a negative experience with a business, they are less likely to return and may share their negative experience with others, leading to a loss of potential customers. On the other hand, providing exceptional customer service can lead to customer loyalty and positive word-of-mouth, which can attract more customers and increase revenue for the business.