Question

When training a CSR, it is important to show the new customer service representative what is expected and how the job functions are to be completed

a)True
b)False

Answer 1

It is true that showing a CSR what is expected and how job functions are completed is crucial during training. This includes company policies, organizational culture, and specific job-related tasks.

Step-by-step explanation:

When training a CSR, it is indeed important to show the new customer service representative what is expected and how the job functions are to be completed. This statement is true. An orientation period serves as the first introduction to the company for new employees, where they learn about company policies, practices, and culture. It provides crucial information on the organizational culture, values, visions, hierarchies, norms, and employee interactions. Furthermore, specific job training equips the new hire to perform their role effectively, including the use of new tools or software necessary for their duties.