Final answer:
Forms of body language that might upset customers include avoiding eye contact, negative facial expressions, and defensive body positioning.
Step-by-step explanation:
Some forms of body language that might upset customers include:
- Eye contact: Avoiding eye contact may convey a lack of self-confidence or unfriendliness, while maintaining constant eye contact for long periods may make customers uncomfortable.
- Body positioning: Crossed arms or fidgeting can give the impression of boredom or anger, which can upset customers.
- Facial expressions: Being aware of your facial expressions and adjusting them to the situation is important, as negative or disinterested facial expressions can upset customers.