Question

Elapsed time06:14 / Allowed time25:00 Pause Item 3 If a customer's request is unreasonable, it is all right to say no.

a)True
b)False

Answer 1

In a customer service context, it is generally not advisable to say no directly to a customer. Instead, customer service representatives are trained to find alternative solutions or compromises that meet the customer's needs as much as possible.

Step-by-step explanation:

The question is about customer service and whether it is acceptable to say no to unreasonable customer requests. In a customer service context, it is generally not advisable to say no directly to a customer. Instead, customer service representatives are trained to find alternative solutions or compromises that meet the customer's needs as much as possible. Therefore, the correct answer is False.