Final answer:
The senior managers at Gap, Inc. were engaging in the management function of planning by setting the goal to become the top service quality clothing company.
Step-by-step explanation:
When senior managers at Gap, Inc. decided to become the number one service quality clothing company in the world, they were engaging in the management function of planning. Planning is the process of setting objectives and determining a course of action for achieving those objectives. In this case, the objective is to be the top service quality clothing company, and the corresponding plan will detail the steps and measures needed to achieve this goal.
The senior managers at Gap, Inc. were engaging in the management function of planning when they decided to become the number one service quality clothing company in the world. Planning involves setting goals and determining the best course of action to achieve those goals. In this case, the senior managers set the goal of becoming the top service quality clothing company and made strategic decisions to attain that position.