Question

T/F Servicenow uses the same asset table for both CSM and ITSM

Answer 1

ServiceNow uses the same asset table for both CSM and ITSM.

Step-by-step explanation:

True, ServiceNow uses the same asset table for both CSM (Customer Service Management) and ITSM (IT Service Management).

The asset table is a central repository that contains information about all the assets managed by ServiceNow. This includes hardware, software, and other resources.

Having a common asset table allows organizations to have a holistic view of their assets and enables better collaboration between different departments like customer service and IT.