Question

Trudy, a CSR, always listens to a customer, then apologizes, then she offers to fix the situation. What is the last step Trudy needs to implement to provide the best customer service possible?

a. Talk to her manager.
b. Follow up with the customer.
c. Make sure a paper trail is created for transactions.
d. Go on a break

Answer 1

To provide the best customer service possible, Trudy needs to follow up with the customer.

Step-by-step explanation:

To provide the best customer service possible, Trudy needs to follow up with the customer. Following up helps ensure that the customer's issue has been fully resolved and that they are satisfied with the outcome. It also shows that Trudy cares about the customer's experience and is committed to addressing any concerns they may have.