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Which of the following courses of action is an example of customer-focused behavior?

A.Be patient with customers
B.Prioritize your time over the customer while performing actions
C.Approach customers in a impersonal manner
D.Increase customer wait times to improve their self-esteem

1 Answer

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Final answer:

The correct answer is 'A. Be patient with customers', as this demonstrates a commitment to addressing their needs and concerns, which is a key aspect of customer-focused behavior.

Step-by-step explanation:

An example of customer-focused behavior is A. Be patient with customers. Demonstrating patience is a key aspect of providing good customer service, which involves addressing customer needs and concerns thoughtfully and efficiently. This is in contrast to the other options provided, which all ignore the importance of putting the customer first. When thinking of your manager as an important internal customer, showing patience, professionalism, and being resourceful not only results in positive feedback but can also lead to greater job satisfaction and potential opportunities within the workplace. Prioritizing your customers shows you value their time and experience, contributing to a more positive customer relationship and reputation for your business or service.

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User Chris Sattinger
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