Question

The nurse manager, as the leader of the unit's "customer (client) first" initiative, has asked the staff nurses to develop and administer a survey to every client before discharge. In asking the staff nurses to accomplish this task, the nurse manager is demonstrating:

a. Accountability.
b. Shared leadership.
c. A common purpose.
d. Independence in the nursing manager's role.

Answer 1

The nurse manager is demonstrating accountability by asking the staff nurses to develop and administer a survey to every client before discharge.

Step-by-step explanation:

The nurse manager, in asking the staff nurses to develop and administer a survey to every client before discharge, is demonstrating accountability. By assigning the task to the staff nurses, the nurse manager is holding them responsible for ensuring that the survey is completed and the clients' feedback is collected. This initiative aligns with the concept of putting the 'customer (client) first' and emphasizes the importance of meeting the needs and expectations of the clients.