Final answer:
When the CSM plugin is activated, it generally creates a default chat queue and assignment group with names such as 'Customer Service Chat' and 'Customer Service', respectively, to manage customer inquiries.
Step-by-step explanation:
The CSM plugin creates a new chat queue and assignment group.The CSM plugin typically refers to the Customer Service Management application within the ServiceNow platform, which enhances customer service capabilities. When the CSM plugin is activated, it usually creates a default chat queue and an assignment group. The exact names of these entities can vary depending on the version of the ServiceNow platform and any custom configurations implemented by the organization. However, typically, the chat queue might be named something like 'Customer Service Chat', and the assignment group could be called 'Customer Service'. These are used to manage and assign customer inquiries received through chat.