Question

The operations manager made sure that all processes were producing output exactly the way the design engineers had drawn it up. Which view of quality is in​ evidence?

A. the value perspective
B. the perceived quality perspective
C. the performance perspective
D. the conformance perspective

Answer 1

The operations manager is applying the conformance perspective of quality, which stresses adherence to design specifications and standards for measuring quality.

Step-by-step explanation:

The operations manager's focus on ensuring that all processes produce output exactly as specified by the design engineers aligns with the conformance perspective of quality. This perspective emphasizes that quality is met when the product or service conforms to the design and specifications laid out beforehand. It is less about the subjective aspects like value or perceived quality, and more about objective measurements against set standards.