Question

By showing a willingness to listen and eliminate distractions, you can encourage meaningful customer dialogue.

A) True
B) False

Answer 1

False. Listening is essential in building rapport and encouraging meaningful customer dialogue.

Step-by-step explanation:

False. The statement is not true. By showing a willingness to listen and eliminate distractions, you can encourage meaningful customer dialogue. Listening is an essential skill in building rapport and creating a positive customer experience. Paying attention to the underlying emotions and being open to feedback can help improve communication with customers and support a productive conversation.