Question

A retailer may allow for a more flexible return policy because it:

A) Enjoys losing money
B) Wants to annoy customers
C) Cares about customer satisfaction
D) Ignores customer needs

Answer 1

A retailer may allow for a more flexible return policy because it cares about customer satisfaction. Offering a flexible return policy is a way to show customers that their satisfaction is important to the retailer. It helps build trust and encourages customers to make a purchase.

Step-by-step explanation:

A retailer may allow for a more flexible return policy because it cares about customer satisfaction. Offering a flexible return policy is a way to show customers that their satisfaction is important to the retailer. It helps build trust and encourages customers to make a purchase, especially for companies that sell goods through mail-order catalogs or online where customers cannot see or touch the actual products.