Question

If you find yourself having to resolve a very difficult issue, you may want to:

A) Avoid taking any action
B) Seek help from a supervisor or manager
C) Blame the customer
D) Ignore the issue

Answer 1

When faced with a difficult issue, it is important to handle it tactfully, maintain open communication, and focus on problem-solving instead of blaming others. B) Seeking help from a supervisor or manager can be beneficial if the issue remains unresolved.

Step-by-step explanation:

When faced with a difficult issue, it is important to choose your words carefully and avoid inflaming the situation. Stay calm and listen to the other side of the story, remaining open and respectful. Instead of blaming the other person, focus on solving the problem and ask open-ended questions to understand their position. If you are unable to resolve the issue, B) seeking help from a supervisor or manager is a viable option.