Question

What was the average call level when customer satisfaction was less than 82?

a. 50 calls per hour
b. 75 calls per hour
c. 100 calls per hour
d. Data insufficient to determine

Answer 1

Without specific data on the relationship between call level and customer satisfaction, we cannot determine the average call level when customer satisfaction is below 82%; therefore, the answer is 'Data insufficient to determine' (option d).

Step-by-step explanation:

To determine the average call level when customer satisfaction was less than 82%, we would need specific numerical data showing the relationship between call level and customer satisfaction. Unfortunately, the provided information does not contain this data. Therefore, the answer is d. Data insufficient to determine.

For other scenarios described in the reference information, where specific numerical data is provided (such as the average number of calls or call intervals), we can apply statistical distributions such as the Poisson or exponential distributions to find the probability of certain events. For instance, using the exponential distribution to find the time between successive calls, or the Poisson distribution to determine the likelihood of a certain number of calls during a time period.