Question

A nurse asks, "What is meant by 'internal' customers?" The correct response is: (select all that apply)

a. insurance companies
b. accreditors such as The Joint Commission
c. X-ray technicians
d. clinical pharmacist
e. chief financial officer

Answer 1

Internal customers in a healthcare setting are individuals or groups within the healthcare organization who receive services from others in the same institution, such as X-ray technicians, clinical pharmacists, and chief financial officers.

Step-by-step explanation:

The term 'internal customers' in a healthcare setting refers to individuals or groups within the healthcare organization who are recipients of services from other individuals or departments within the same organization. For a nurse, internal customers might include:

• X-ray technicians
• Clinical pharmacists
• Chief financial officers within the healthcare facility

These internal customers are essential for a healthcare system's operations, ensuring that patient care is both effective and efficient. They stand in contrast to external customers, such as patients, insurance companies, and accrediting bodies like The Joint Commission.