Final answer:
Net-savvy customers expect personalized experiences and the ability to suggest additional options with the company, aligning with the preferences of millennials. Offering choices and listening to customer suggestions can attract these customers.
Step-by-step explanation:
Net-savvy customers expect a personalized experience and the opportunity to participate with the company. They want the ability to choose options and suggest additional ones. This aligns with the preferences of millennials who also value having choices, including in work scheduling and job duties. Companies that offer a wide range of options and listen to customer suggestions attract these net-savvy customers.