Final answer:
Effective communication, product knowledge, and empathy are key features that help an agent better support a customer.
Step-by-step explanation:
When it comes to supporting a customer, there are several features that can enhance an agent's effectiveness. First and foremost, **effective communication** is crucial. Agents should be able to actively listen to the customer's concerns, ask relevant questions, and provide clear and concise responses.
Additionally, having **product knowledge** is essential for agents to address customer inquiries accurately and confidently. Lastly, **empathy** is a valuable trait for agents to possess, as it helps them understand the customer's perspective and provide personalized support.