Question

What proactively monitors and fixes issues affecting customers, triggers case workflows, and notifies impacted customers?

1) Customer Support
2) Technical Support
3) Help Desk
4) Service Desk

Answer 1

Service Desk proactively monitors and fixes issues affecting customers, triggers case workflows, and notifies impacted customers.

Step-by-step explanation:

Service Desk proactively monitors and fixes issues affecting customers, triggers case workflows, and notifies impacted customers. It is a centralized point of contact for customers to report issues or seek assistance with products or services. Service desks often use ticketing systems to manage and track customer cases.