Question

Monthly goals: calls per hour (calls/hr) ≥ 11,500, customer service score (cs score) ≥ 87, job satisfaction (job sat.) ≥ 92, escalations (esc.) ≤ 10, resolutions (res.) ≥ 91 which two metrics appear to be related?

Answer 1

The two metrics that appear to be related are the customer service score (cs score) and job satisfaction (job sat.), as well as the number of resolutions (res.) and the customer service score (cs score).

Step-by-step explanation:

Monthly goals:

Calls per hour (calls/hr) ≥ 11,500

Customer service score (cs score) ≥ 87

Job satisfaction (job sat.) ≥ 92

Escalations (esc.) ≤ 10

Resolutions (res.) ≥ 91

In order to determine which two metrics appear to be related, we need to consider the goals that can logically go hand-in-hand. For example, if the customer service score (cs score) is high, it indicates that the quality of customer service is good, which could lead to higher job satisfaction (job sat.). Another possible relationship could be between the number of resolutions (res.) and the customer service score (cs score) since a higher number of resolutions could result in a higher customer service score. Therefore, the two metrics that appear to be related are the customer service score (cs score) and job satisfaction (job sat.), as well as the number of resolutions (res.) and the customer service score (cs score).