Final answer:
The statement that Cerner has a contractual obligation to resolve incidents for AMS and ITWx clients within a certain time frame is likely true due to industry-standard SLAs.
Step-by-step explanation:
The statement that Cerner has a contractual obligation to resolve incidents within a certain period of time for AMS and ITWx clients is likely to be true. Most companies that provide application managed services (AMS) or IT Weather (ITWx) solutions have service level agreements (SLAs) as part of their contracts.
. These SLAs typically stipulate the time frame within which service providers, like Cerner, must address and resolve various types of incidents to comply with contractual obligations and assure client satisfaction.
Although the specifics of each contract can vary, the obligation to resolve incidents in a timely manner is a common industry standard.
Therefore, in practice, Cerner would have defined resolution times in its contracts with clients for AMS and ITWx services.