Final answer:
Implemented solution to improve the confusing system of lining up to pay at a fast food restaurant resulted in reduced complaints and improved service efficiency.
Step-by-step explanation:
Situation: Last summer, while working as the lunch-hour manager at Gavi's Fast Food Restaurant, we received complaints from customers about the confusing system of lining up to pay.
Task: My responsibility was to resolve customer complaints and ensure fair, fast, and friendly service.
Action: I listened to the feedback from customers and consulted the customer service clerks for solutions. I decided to buy floor markings to indicate where customers should line up for each cash register.
Result: After implementing the floor markings, there were no more complaints about line-ups during busy periods. The customer service clerks reported reduced stress, and our store was able to serve a higher number of customers more efficiently.