Final answer:
During the support phase of a business process, the responsibility of monitoring the processes usually falls on the operations manager or the business analyst.
Step-by-step explanation:
During the support phase of a business process, the responsibility of monitoring the processes usually falls on the operations manager or the business analyst. These individuals are in charge of ensuring that the processes are running smoothly and efficiently. They may use various tools and techniques to monitor and analyze the processes, making adjustments and improvements as necessary.