Final answer:
An irate customer requesting a supervisor should not be immediately transferred; first try to resolve the issue, listen, and assist. Only transfer if the issue can't be resolved or they insist.
Step-by-step explanation:
The correct answer to whether an irate customer requesting to speak to a supervisor should be immediately transferred to the desk is false. It is best practice in customer service to first try to understand the customer's issue and attempt to resolve it at the frontline level. The representative should remain calm, listen carefully to the customer's concerns, and provide assistance to the best of their ability. If after these attempts the issue remains unresolved or the customer insists on speaking with a supervisor, then the representative can proceed to transfer the customer to the Rdesk or a supervisor.